SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of facialslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://facialslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
delivered early.
Perfect works well and one think when i put big intensity (blue light i use ) my pimps get eletric shock wow this is amazing after one day my pimps are gone wow ...(only pimps i think some reaction for water inside ) i can recommend perfect packed with box delivery czech republic almost month +
I don't know. but the feeling for me is very strong. i feel like it touches my nerves. from the eye in a very bad way. i don't feel in the skin at all, i feel inside and it hurts! I use gel for ultrasound!
very fast delivery ! +++++ A wonderful commodity! ++++++ RECOMMEND !
Anyway, everything works. Feeling in Face ambiguous
I recommend! Great device.
A month to the door, mo.
Product received within working perfectly .. Thank you .. Until the next shopping
excelente
Delivery fast, two weeks...
The thing is cool, found out where the muscular nerve fibers on the face pass, it became clear that in "deaf" zones and wrinkles are born. the stimulator itself is small, can for the face and do not need more. it works best with gels, especially if you wet them directly with your palm with water the area that you handle. do not wait for miracles, If the food and lifestyle is classically russian, and launched by age... then you need to approach comprehensively. and if you keep yourself in tone, regular sessions at least 10 minutes quietly do their job. about the different color of the lamps-i do not know, maybe just pribambas, but cool. and in general, the idea is good.
Excellent product!
Not yet used, delivery to the door, everything is safe and sound
Hello! The goods were delivered personally in hand, the whole and the effect is not yet appreciated. Thank you!
Everything is super, delivery is fast, though in the living it is so small, but it beats well)
Delivered by courier, everything works fine, thanks)
I'm delighted! Very fast shipping; but the best thing is the device itself. You see results from the first use, very comfortable, but you have to use it with eco gel. Perfectly packed. Thank you!
Excellent store. Thank you
The battered box, the equipment looks good, i haven't tried yet.
Excellent product.
Well packed, all as in the description, store recommend
Great massager. Packed was good. When the shipment is not damaged.
Very good thing, quite high quality, the buttons do not hang out, the impulses are felt. But you need a special cream on a water basis. With vitamin oil, the effect is not felt.
Delivery took 23 days, brought the courier to the house, which was pleasantly surprised) the device is super! Quickly figured out the modes, everything is very simple! I recommend the product and this store)
Delivery is fast, courier. The device has so far tested 1 time. Everything works. In comparison with the corresponding procedure in the office of the cosmetologist, on a more professional device, the sensations are certainly weak, for me the pulses of this device are weakly noticeable even at maximum power. But, after one, even a short-term procedure, it is felt that the face is in tone. I will use more often, i will add feedback on the results. Ordered from the same store conductive gel and serum. All came together, whole, the only box a little wrinkled. Comes with a charger, usb cord, english manual. In general, for this price the device is not bad, it looks quality and sound.