SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of facialslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://facialslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fast packed הייטב still not tried.
The massager came quickly. It is difficult to understand, the instruction in english. At first i thought that it does not work, put on charging. But then my husband took it in his hands, everything worked. It is necessary to hold the power button for 2 seconds. The screen is small, i need to wear glasses and also through the magnifier to look like my husband. Left button switch modes, right color and power. With ionophoresis i do not feel anything, although there should be tingling. I use only 2 days, i do not see the effect yet, it's early. But i understand so-you can apply the active substance to the skin of the face (vitamin, serum...), and on top of the usual gel for ultrasound, it is inexpensive.
Product compatible with description, fast delivery, good contact with store.
amazing! equivalent to the machine I tried at esthetic salon for much cheaper price. recommended!
Excellent facial massager, the only instruction hilininkai. I use intuitively, but the effect is.
It seems to work, though the buttons fall off
Very long shipping. After sending the goods lost for 20 days. Then the departure number changed. The device itself came a worker. It is very difficult to understand the functionality. Instruction in english and very meager.
I haven't tried it yet.
Thank You!...
Has received, was perfectly packed, everything works, it remains only to understand what sequence and how it works :) later on the results will be written off. Sorry there is no instruction on the Russian. Thanks to the store for the goods!
Fast delivery to the door. Description corresponds. Thank you!
Everything works. The delivery was very fast. while i deal with the switching. thanks to the store for such fast shipping
The goods are received, a little scratched one corner at the box, but this claim is not the store. The courier brought home. The device works. Until i stayed, i deal with the instructions. The seller is sociable, he first wrote that if what problems with the device, then first contact him to solve the problem.
Delivery is pretty fast, the courier brought to the house. I have not quite figured out how to include different functions. The device works, we will test. Thanks to the store.
Very quickly, i am very happy with the store.
Wonderful device, arrived very fast, good store.
Works, thanks, excellent!
Hello. i ordered this device without a box, everything went well, brought the courier home. Instruction in english, meager, you need to understand yourself. There is a usb wire included, the charger took from the phone. The first time was charged for about an hour. For what i decided to take myself this device. First, photonotherapy, improves the complexion or seeks to whiten, depending on the color. There are red, green, blue, purple, pink. Rf, ems function. Removes fine wrinkles, fights cellulite on the body. You need to use, for example, hyaluronic acid or other, depending on the purpose. I use first spray to moisturize, then i have serum with glycolic acid, or with fruit acids. I want to equalize the tone of the face and remove wrinkles at the lips. Ultrasonic mode, something like facial exercise, i use at night with night cream. Vibro mode, take a moisturizing cream, vibrates well, though it seems that the device itself vibrates more, removes puffiness, blood to the face sticks.
Delivery fast 14 days, all intact.
I'm not knowing use… Please help me.
Quickly and profesionalnie. Recommend and dziekuje.
Really enjoy this handheld device. Super convenient to use in the evenings, while I'm relaxing (watching TV, etc.) Enjoy both sides, but especially fond of the LED/RF/EMS combination. Pleased with the purchase and delivery was quite fast. 2 weeks.
It's only taken 17 days since i placed the order
Works, the instruction is weak, half an hour understood how to turn on)
The business top! Work well and works in simple package also readily.