We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made the request on 18/04 and 19/04 on the store sent the request, excellent Product loved and RECOMMEND, very attentive .. Took 32 days to arrive in PR in Brazil the delay was due to the Post Office because in 15 days the product was already in Brasil .. Taxed by mail in 15,00 more still very worth it! Beautifully packaged!
Thank you
Arrived well packed
I ordered 9 brushes. I recieved only 1. Seller offered to send 8 after but I chose the refund. I got the refund.
Consistent with the description, :)
Well done, very good producto!!!
tried once and I works.
It's exactly as it says in the very good picture not yet and tested but looks good
As described. Great for cleaning and hydration skin face
I arrive in 15 days, arrive a little dented but arrive well the product, i tested it and if it presses, it has two speeds and they are perfect for the face, i highly recommend it. I'll use it for a few days and leave additional comments if it lasts or not.
Used for the first time and really feel the skin feeling more clean, good product!
Incredible, useful and cute
Loved, thank you store! Arrived in perfect condition, because it took the post but but am satisfied.
Received product, well packed, all parts in perfect condition. So put batteries and use leave feedback additional :)
Great transparent communication with store, very attentive person, and it’s working properly! Thank you!
Maravilhoso
Arrived perfect, as presented in AD After almost 03 months of waiting. Paid courier charge of RS 15,00.
Bien.
Bom
Received the long-awaited parcel) i checked everything, everything works, a little molova-that power, but for the face should be enough) in the process of use i will add a review) thanks to the store)
bom!
Received today, it was 1,5 months. Packed normally, but the box itself is very wrinkled, although the device itself is whole. In the case has not yet tried, but all the nozzles are in place, it turns on, like it works
Low power but gets the job done
I ordered two at once. Item according to the description, delivery 20 days. Minus one star for the quality of the goods: on one of the devices the speed switch works not stably. I ordered two at once. This product answers to the description, delivery 20 days. It is a great place to stay in the heart of the city.
Very beautiful. Looks great. Product very well packed. Thank you store.